Milford Thrives Early Childhood Collaborative Member Profile

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Carrie Santos, Manager, Family Supports & Services

Parent Support Referrals

1-800-640-6486 Warm Line

(M-F 8:30 – 4:30)

603-722-3682 (Support groups/education)

 Parent Classes/Support Groups pdf 

Home visiting Referrals                    

Call Carolyn George at 603-518-4390; email Carolyn 

 Home Visiting Referral Form (Word)

Kinship Navigator Referrals

603-722-3682; email Alicia

Kinship Navigator Flyer pdf

Waypoint Family Resource Center

113 W Pearl St, Nashua

Main Service
Home visiting; Parenting education (Positive Parenting) and support groups; Developmental Screening

Waypoint Family Resource Center’s Early Childhood  resources and programs:

  • Home visiting services
  • Parent/caregiver support groups, including Kinship navigator services
  • Parent education classes
  • Community connection 
  • Warm Line 800# for parents


Waypoint has established a 800# Family Support Warm Line for parents:

This support phone-in service has been established as a resource during this time of social distancing for parents and families.  Call to connect to professionals who can help with everything from coping strategies, child behaviors, family dynamics, household management and emotional distress … to gaining access to tools, resources, and services that can help navigate life during challenging times.


Home Visiting: Healthy Families America and Parenting Plus

DURING PREGNANCY AND THE EARLY YEARS, our team of home visitors and nurses in the HFA program offer FREE, NONJUDGEMENTAL support in the areas of:  Prenatal healthcare, Post-partum support, Well baby care, Nutrition for mother and baby, Breast/bottle feeding, Screening for post-partum and maternal depression, Infant brain development and Early childhood development, Stress reduction and self-care, Nutrition, Smoking cessation, Counseling, Family planning, Preparing for your new baby, Early childhood development, Alcohol and drug prevention, Access to community resources and overall parent education. Family Resource Center activities that provide opportunities for socialization and community connection. The HFA program is ongoing until the child has reached their 3rd birthday.

Eligibility: prenatal/parenting (kinship situations too!) living in Hillsborough County and agreeable to services. Some risk factors assessed during an intake. Serving prenatal/parenting families through a variety of platforms including in person, virtual and telehealth options.                       

THROUGH SCHOOL YEARS and beyond, we’ll work in partnership with you and your family to set and reach goals and answer any questions you may have along the way in the areas of: Effective parenting, Recreational activities, Appropriate discipline techniques, Family planning and contraception, Life skills including education, work, and finding quality childcare and educational advocacy.

Eligibility: any family with children birth to 18 years (or up to 21 if disability) living in the area that requests help. We can also refer out to appropriate services if unable to assist. This is a voluntary program that works with families that have custody of a child/children.  Serving families through a variety of platforms including in person, group, virtual and telehealth options.        

Here is a family home visiting referral form  to provide parents


Parent Support:


(Also exploring potential Milford satellite sites)


Circle of Parents Support Group

This is where parents support parents with strategies and ideas, and share trials, tribulations, and laughs along the way. It’s a chance to be heard and to hear others in a safe environment. Cultural traditions and boundaries are always respected.

Virtual groups meet via ZOOM, Fridays, 5:30 -7:00pm
For more information & to register: or call 603-722-3682

Kinship Navigator Program

This is a program designed for grandparents or other relatives caring for their young grandchild(ren).  Supports include help finding resources and services, parenting education and support and more.  
For more information & to register: or call 603-722-3682

A Circle of Parents presentation, Cooking Along the Way

Explore healthy food options * Share a favorite recipe * Start new mealtime traditions                                                                                         
For more information & to register: or call 603-903-8212

Here is a pdf of Waypoint’s Parent Classes/Support Offerings to share with parents


Please note where your services can be provided along with your hours:

Our services can be delivered in a variety of ways including in person, virtual platforms (teams/zoom/duo) or telehealth phone calls. Family Support Specialists offer flexible scheduling to accommodate busy parents. The majority of our work is done M-F between 9am and 5pm. Please talk with your FSS to determine an agreeable meeting time. Groups and parent education sessions are noted above.


How would you prefer Collaborative partners/community members refer/bridge families and young children to your services?

We believe that families can thrive with mindful coordination of services. Our ideal introduction would include a “warm handoff” where we could be included during other services and meet families together with their providers, limiting the wait time. For Home Visiting, have families call Carolyn George at 603- 518-4390

For Parent/Family Support offerings, call 603-722-3682.  Individual email contacts are provided above as well.  We also plan to have our Family Resource Center open once again to the public for walk in services.


What are your hope(s) for our work together as an Early Childhood Collaborative; Why are you a member?

” As a provider for infant mental health and member of the Greater Nashua Smart Start Early Childhood Education Coalition, I am grateful to be involved in the collaborative. I am looking forward to connecting with families in the area and expanding upon their knowledge of child development, connecting them to appropriate resources and enhancing their parenting skills. Giving families the tools to be successful and building their network of providers is an important step towards a healthy thriving community. “


Please click here to return to Collaborative membership page.